{"id":6602,"date":"2023-02-20T10:09:40","date_gmt":"2023-02-20T09:09:40","guid":{"rendered":"https:\/\/www.synovo-group.com\/?p=6602"},"modified":"2023-08-29T11:18:36","modified_gmt":"2023-08-29T09:18:36","slug":"infogerance-globale-ou-partielle-comment-choisir","status":"publish","type":"post","link":"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/","title":{"rendered":"Infog\u00e9rance globale ou partielle : comment choisir ?"},"content":{"rendered":"<p>La gestion de tout ou partie de son Syst\u00e8me d\u2019Information fait partie int\u00e9grante de la strat\u00e9gie globale des entreprises.<\/p>\n<p>Tout d\u2019abord, il faut choisir entre internaliser ou externaliser son infrastructure\u00a0; on parle ici de <strong>l\u2019h\u00e9bergement de votre Syst\u00e8me d\u2019Information<\/strong>. Pour en savoir plus sur le sujet et les diff\u00e9rents avantages \u00e0 internaliser ou externaliser votre infrastructure, vous pouvez consulter notre article sur le sujet\u00a0 : <a href=\"https:\/\/www.synovo-group.com\/2023\/01\/30\/externaliser-ou-internaliser-son-systeme-dinformation-comment-choisir\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Externaliser ou internaliser son Syst\u00e8me d\u2019Information\u00a0: comment choisir\u00a0?<\/em><\/a><\/p>\n<p>Apr\u00e8s avoir d\u00e9cid\u00e9 d\u2019installer votre infrastructure en interne (<em>on-premise<\/em>) ou bien de l\u2019h\u00e9berger chez un prestataire, il vous faut opter pour <strong>un mod\u00e8le de gestion de votre technologie de l\u2019information<\/strong> adapt\u00e9 \u00e0 votre soci\u00e9t\u00e9, son activit\u00e9 et ses besoins. A nouveau, vous avez le choix entre l\u2019administration et la gestion compl\u00e8te de votre Syst\u00e8me d\u2019Information en interne ou bien opter pour ce qu\u2019on appelle <strong>l\u2019infog\u00e9rance<\/strong>, c\u2019est-\u00e0-dire confier cette gestion informatique \u00e0 des experts externes \u2013 que votre infrastructure soit h\u00e9berg\u00e9e chez vous ou non\u00a0 !<\/p>\n<p><strong><em>Focus : qu&#8217;est-ce que l\u2019infog\u00e9rance ?<\/em><\/strong><\/p>\n<p>L\u00e0 o\u00f9 vous pouvez externaliser votre comptabilit\u00e9, l\u2019entretien de vos locaux ou encore la gestion d\u2019un \u00e9v\u00e9nement, il vous est \u00e9galement possible d\u2019externaliser la gestion de votre technologie de l\u2019information.<\/p>\n<p>En effet, toutes les ressources num\u00e9riques utilis\u00e9es (applications, logiciels, messageries, serveurs, postes de travail utilisateur\u2026) doivent communiquer entre elles. Pour cela, elles sont int\u00e9gr\u00e9es dans une infrastructure nomm\u00e9e Syst\u00e8me d\u2019Information.<\/p>\n<p><strong>L\u2019infog\u00e9rance<\/strong> est donc une forme d\u2019externalisation dans l&#8217;administration de l\u2019outil informatique. Elle consiste \u00e0 <strong>d\u00e9l\u00e9guer la gestion, l\u2019exploitation, la maintenance, l\u2019optimisation et la s\u00e9curit\u00e9 de votre Syst\u00e8me d\u2019Information.<\/strong> En d\u2019autres termes, cela signifie qu\u2019une soci\u00e9t\u00e9 confie la gestion de ses ordinateurs, de ses donn\u00e9es et de ses logiciels \u00e0 un prestataire sp\u00e9cialis\u00e9.<\/p>\n<p>Bien entendu, il existe plusieurs types d\u2019infog\u00e9rance.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_66_1 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table des mati\u00e8res<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#Quels_sont_les_differents_types_dinfogerance\" title=\"Quels sont les diff\u00e9rents types d&#8217;infog\u00e9rance ?\">Quels sont les diff\u00e9rents types d&#8217;infog\u00e9rance ?<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#1_linfogerance_dinfrastructure\" title=\"#1 : l&#8217;infog\u00e9rance d&#8217;infrastructure\">#1 : l&#8217;infog\u00e9rance d&#8217;infrastructure<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#2_linfogerance_dexploitation\" title=\"#2 : l&#8217;infog\u00e9rance d&#8217;exploitation\">#2 : l&#8217;infog\u00e9rance d&#8217;exploitation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#3_linfogerance_applicative\" title=\"#3 : l&#8217;infog\u00e9rance applicative\">#3 : l&#8217;infog\u00e9rance applicative<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#4_linfogerance_utilisateur_ou_Help_Desk\" title=\"#4 : l&#8217;infog\u00e9rance utilisateur ou Help Desk\">#4 : l&#8217;infog\u00e9rance utilisateur ou Help Desk<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/#Infogerance_globale_ou_partielle_comment_choisir\" title=\"Infog\u00e9rance globale ou partielle, comment choisir ?\">Infog\u00e9rance globale ou partielle, comment choisir ?<\/a><\/li><\/ul><\/nav><\/div>\n<h4><span class=\"ez-toc-section\" id=\"Quels_sont_les_differents_types_dinfogerance\"><\/span><strong>Quels sont les diff\u00e9rents types d&#8217;infog\u00e9rance ?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<h5><span class=\"ez-toc-section\" id=\"1_linfogerance_dinfrastructure\"><\/span><strong>#1 : l&#8217;infog\u00e9rance d&#8217;infrastructure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L\u2019infog\u00e9rance d\u2019infrastructure consiste \u00e0 maintenir en condition op\u00e9rationnelle l\u2019infrastructure accueillant le Syst\u00e8me d\u2019Information\u00a0: optimisation et s\u00e9curisation de l\u2019infrastructure physique, gestion des pannes physiques, adaptation des ressources physiques\u2026<\/p>\n<p>Vous l\u2019aurez compris, l\u2019infog\u00e9rance d\u2019infrastructure prend en charge tout ce qui est reli\u00e9 \u00e0 l\u2019h\u00e9bergement physique de votre Syst\u00e8me d\u2019Information. Ainsi, cette prestation est g\u00e9n\u00e9ralement incluse dans votre contrat initial d\u2019h\u00e9bergement.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"2_linfogerance_dexploitation\"><\/span><strong>#2 : l&#8217;infog\u00e9rance d&#8217;exploitation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L\u2019infog\u00e9rance d\u2019exploitation consiste \u00e0 confier \u00e0 un prestataire informatique la gestion dite \u201cSyst\u00e8me\u201d. En d\u2019autres termes, cela concerne le maintien des syst\u00e8mes et \/ ou des infrastructures en soutien des besoins applicatifs.<\/p>\n<p>Contrairement \u00e0 l\u2019infog\u00e9rance d\u2019infrastructure qui pourrait \u00eatre qualifi\u00e9e comme la gestion des \u00e9quipements mat\u00e9riels, l\u2019infog\u00e9rance d\u2019exploitation concerne davantage la partie \u00ab\u00a0immat\u00e9rielle\u00a0\u00bb comme la gestion des syst\u00e8mes d\u2019exploitation (Windows, Linux et MacOS), l\u2019administration des serveurs, la gestion des r\u00e9seaux, l\u2019administration des postes de travail\u2026<\/p>\n<p>L\u2019infog\u00e9rance d\u2019exploitation convient g\u00e9n\u00e9ralement aux entreprises qui souhaitent d\u00e9l\u00e9guer la gestion compl\u00e8te de leur Syst\u00e8me d\u2019Information, par manque de comp\u00e9tences, de moyens ou m\u00eame de temps.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"3_linfogerance_applicative\"><\/span><strong>#3 : l&#8217;infog\u00e9rance applicative<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L\u2019infog\u00e9rance applicative concerne comme son nom l\u2019indique, les applications h\u00e9berg\u00e9es \u00e0 distance ou install\u00e9es et d\u00e9finies dans le contrat de service d\u2019infog\u00e9rance. Elle consiste \u00e0 s\u2019assurer du fonctionnement de vos applications\u00a0: ERP, applications d\u2019e-commerce, applications m\u00e9tiers pour la paie, la comptabilit\u00e9, la r\u00e9gulation\u2026<\/p>\n<p>En d\u2019autres termes, vous confiez \u00e0 votre prestataire toutes les actions de support fonctionnel en lien avec vos applications comme la maintenance, qu\u2019elle soit pr\u00e9ventive ou curative, le d\u00e9veloppement ou encore la r\u00e9alisation des mises \u00e0 jour logicielles.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"4_linfogerance_utilisateur_ou_Help_Desk\"><\/span><strong>#4 : l&#8217;infog\u00e9rance utilisateur ou <em>Help Desk<\/em><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>L\u2019infog\u00e9rance utilisateur consiste \u00e0 porter assistance \u00e0 l\u2019utilisateur, c\u2019est-\u00e0-dire offrir une prestation de support informatique afin de r\u00e9soudre des incidents techniques mineurs et des probl\u00e8mes li\u00e9s aux syst\u00e8mes d\u2019exploitation, aux applications et m\u00eame aux copieurs.<\/p>\n<p>En 2023, avec le d\u00e9veloppement du t\u00e9l\u00e9travail, ce service peut\u00a0 \u00eatre assur\u00e9 \u00e0 distance par un prestataire pour une r\u00e9activit\u00e9 et une gestion du temps optimis\u00e9e !<\/p>\n<p>Cela peut prendre la forme d\u2019une plateforme de <em>ticketing<\/em>, d\u2019une ligne t\u00e9l\u00e9phonique et \/ ou d\u2019une intervention technique \u00e0 distance durant laquelle votre prestataire peut prendre temporairement le contr\u00f4le de votre appareil, de votre Syst\u00e8me d\u2019Information ou de vos \u00e9quipements r\u00e9seaux (box internet, r\u00e9p\u00e9teur, routeur&#8230;). Bien entendu, votre prestataire peut encore intervenir directement sur place si la r\u00e9solution \u00e0 distance n\u2019est pas possible.<\/p>\n<p>&nbsp;<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Infogerance_globale_ou_partielle_comment_choisir\"><\/span><strong>Infog\u00e9rance globale ou partielle, comment choisir ?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>L\u2019externalisation de la gestion de votre Syst\u00e8me d\u2019Information peut \u00eatre partielle ou globale\u00a0:<\/p>\n<ul>\n<li><strong>L\u2019infog\u00e9rance partielle<\/strong> consiste \u00e0 choisir un ou plusieurs services d\u2019infog\u00e9rance parmi ceux d\u00e9taill\u00e9s pr\u00e9c\u00e9demment.<\/li>\n<li><strong>L\u2019infog\u00e9rance globale<\/strong> consiste \u00e0 confier l\u2019int\u00e9gralit\u00e9 de la gestion de votre Syst\u00e8me d\u2019Information \u00e0 un prestataire (infrastructure, exploitation et applications).<\/li>\n<\/ul>\n<p>Bien choisir son service d\u2019infog\u00e9rance peut s\u2019av\u00e9rer complexe pour toute personne ext\u00e9rieure aux m\u00e9tiers de l\u2019informatique. Lorsque vous recherchez votre prestataire, celui-ci peut vous accompagner dans la phase de r\u00e9flexion en r\u00e9alisant un audit complet de votre Syst\u00e8me d\u2019Information.<\/p>\n<p>A l\u2019issue de cet audit, il pourra vous pr\u00e9coniser le niveau de service le plus adapt\u00e9 \u00e0 votre entreprise et \u00e9laborer avec vous une solution d\u2019infog\u00e9rance sur mesure en fonction de la taille de votre entreprise, des comp\u00e9tences qu\u2019elle poss\u00e8de en interne, de l\u2019infrastructure d\u00e9j\u00e0 mise en place, de votre budget et de vos besoins.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><em>Vous souhaitez trouver une solution d&#8217;infog\u00e9rance adapt\u00e9e \u00e0 vos besoins ?\u00a0\u00a0<\/em><\/strong><\/p>\n<p>Pour en savoir plus sur nos contrats d&#8217;infog\u00e9rance, <a href=\"https:\/\/www.synovo-group.com\/contact-commercial-it-solutions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">remplissez notre formulaire de contact<\/a>. L&#8217;un de nos conseillers IT Solutions reviendra vers vous pour vous accompagner dans le choix de la solution la plus adapt\u00e9e \u00e0 votre structure !<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La gestion de tout ou partie de son Syst\u00e8me d\u2019Information fait partie int\u00e9grante de la strat\u00e9gie globale des entreprises. Tout d\u2019abord, il faut choisir entre internaliser ou externaliser son infrastructure\u00a0; on parle ici de l\u2019h\u00e9bergement de votre Syst\u00e8me d\u2019Information. Pour en savoir plus sur le sujet et les diff\u00e9rents avantages \u00e0 internaliser ou externaliser votre [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6605,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infog\u00e9rance globale ou partielle : comment choisir ? | SYNOVO Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synovo-group.com\/2023\/02\/20\/infogerance-globale-ou-partielle-comment-choisir\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Infog\u00e9rance globale ou partielle : comment choisir ? | SYNOVO Group\" \/>\n<meta property=\"og:description\" content=\"La gestion de tout ou partie de son Syst\u00e8me d\u2019Information fait partie int\u00e9grante de la strat\u00e9gie globale des entreprises. Tout d\u2019abord, il faut choisir entre internaliser ou externaliser son infrastructure\u00a0; on parle ici de l\u2019h\u00e9bergement de votre Syst\u00e8me d\u2019Information. 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