Software Solutions

Synovo Group has developed a software suite dedicated to healthcare transportation professionals, 100% made in France.

Software Solutions

Software solutions tailored to the needs of medical transportation.

Saphir

Non-Emergency Medical Transport Management Software

Rubis Health

Internal and External Hospital Flow and Stretcher Management Software

Contact our team

A relationship built on trust

What support is available
for implementing your software?

You’ve taken the leap and decided to equip yourself with one of our Synovo Software Solutions. You’re eager to get it up and running but still have a few questions about the deployment process?

Rest assured, our teams will do everything possible to build a relationship of trust and support you with the utmost care throughout the implementation process.

Launch
A dedicated trainer is assigned to you, and the deployment schedule is established.
Audit
A study of your functional scope is conducted.
Installation
Your trainer remotely deploys your virtual machine.
Configuration
Your software is configured according to your needs.
Training
Your trainer provides training, either remotely or on-site at your premises.

Service support

A responsive team at the service of your business

As key players in the medical transport industry, your operations rely heavily on our solutions. That’s why the responsiveness of our teams is our top priority! Access to support services is included in every software package.
Our team members are here to listen and assist you in the permanent resolution of your support tickets.

Tracking of your requests
For any software assistance requests, Synovo Group has implemented a customer support platform for better tracking of your inquiries.
Want to check the status of your ticket or review your history? Do so independently and easily using our tool.
Available 24/7
Our support agents are available 24/7 to assist you with tracking your requests.
An on-call system is in place, ensuring that you receive assistance at any time of the day or night in case of issues that may block your operations.
Saphir Help Center
Directly from our software, access all the information you need to use our services independently.
You will find all our documentation, guides, and help resources there.
Support
Synovo Group does everything possible to ensure the best customer experience. In the event of an incident affecting your services and operations, we will do our best to ensure optimal handling of your requests.

Certified ISO 27001 & HDS Hosting Provider

Synovo Group is ISO 27001 and HDS (Health Data Hosting) certified.

In this context, you can host the data from your software directly in one of our Data Centers located in France and benefit from a very high level of security.

Consolidate your services with a single provider and simplify your administrative and technical processes.

Health data, which are highly sensitive, must be hosted in accordance with security measures tailored to their critical nature. The hosting conditions for this data are governed by Article L.1111-8 of the Public Health Code, which states that such data must now be managed by a certified organization. As such, we guarantee the confidentiality, integrity, and availability of the data hosted on our servers.

Contact our team